This policy applies to the United Kingdom and explains how we process, ship and track your order. Please read it carefully before placing an order.
Shipping, Processing and Delivery Times
Order cut-off time: 6:00 PM (GMT), Monday through Friday
Order processing time: 1–2 business days (Monday–Friday)
Orders placed before 6:00 PM (GMT) on a business day are processed from that day; orders placed after the cut-off, at weekends or on UK bank holidays are processed from the next business day.
Delivery time: 5–10 business days within the United Kingdom
Shipping costs: Free tracked delivery on all orders
Carrier: Depending on the product, supplier location and delivery address, orders may be shipped with Royal Mail, local delivery partners or international shipping partners.
Order Tracking
You'll receive a tracking number by email once your order is dispatched. Tracking can take 1–3 days to update. You can follow your order on our Track Your Order page.
Delivery Delays and Lost Parcels
If your order hasn't arrived within 3 business days of the estimated delivery date, email us at info@marys-copper.com with your order number. We'll investigate with the carrier, and if a parcel is confirmed lost we'll send a replacement or give you a full refund.
Multiple Packages
Some orders are shipped in separate packages, as items may come from different suppliers. If you order several products at once, they may not all arrive on the same day. The remainder of your order is usually delivered within 1–3 days.
Shipping Zone
We currently ship to the United Kingdom only.
Company Information
Store Name: Mary's Copper Warehouse address: 13 Farndon Ave, Marston Green, Birmingham B37 7XN, United Kingdom
Company name: NK E-commerce Company nr: 42059404 Company Address: Kernkade 2, 3542 CH Utrecht, The Netherlands
