FAQ

How long does delivery take?
Orders placed before 6:00 PM (GMT), Monday through Friday, are processed from that day; later orders, and orders at weekends or on UK bank holidays, from the next business day. Processing takes 1–2 business days. Delivery to the UK takes 5–10 business days; Delivery is always free and tracked.

How do I track my order?
Your tracking number is emailed when your order is dispatched. Enter it, or your order number, on our Track Your Order page. Tracking can take 1–3 days to update.

What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay. All payments are processed through Shopify's secure, encrypted checkout; we never see or store your card details.

What if my ring or bracelet doesn't fit?
Our cuffs and rings are open-backed and can be eased gently to fit. If it still isn't right, you can exchange it for a different size or return it within 30 days.

How do returns work?
Email info@marys-copper.com with your order number within 30 days of delivery. Items must be unworn and in their original packaging. Return postage is paid by you unless the item is damaged, faulty or incorrect.

Can I exchange an item?
Yes. You can exchange any unworn item in its original packaging within 30 days of delivery for a different size or style. Email info@marys-copper.com with your order number and the item you'd like instead. Return postage for exchanges is paid by you, unless the item arrived damaged, faulty or incorrect.

How long does a refund take?
We refund your original payment method within 5 days of receiving your return.

What if my item arrives damaged or incorrect?
Please check your order on arrival and email us within 14 days of delivery with your order number and a photo if possible. We'll send a replacement or a full refund, and you won't pay any return costs.

What if my parcel hasn't arrived?
If it hasn't arrived within 3 business days of the estimated delivery date, email us with your order number. We'll investigate with the carrier and, if it's confirmed lost, send a replacement or a full refund.

Is there a guarantee?
Yes, every order comes with a 30-day money-back guarantee. If you're not happy with your purchase, return it unworn within 30 days of delivery and we'll refund the full purchase price.

Is it really pure copper?
Yes — every piece is 99.9% pure copper, never plated or coated. Pure copper isn't magnetic, so a fridge magnet won't stick to it.

Will copper mark my skin?
Copper can sometimes leave a faint green mark. It's a harmless reaction between copper, moisture and skin, and washes off with soap and water. Keeping your piece dry and polished reduces it.

How do I clean my copper?
Mix a little lemon juice with a pinch of salt, rub gently, rinse with warm water and dry well.